Return Policy

Buy Back / Exchange / Refund Policy

Smartway Buy Back Policy for its Customers / Independent Distributor:

Customers /Independent Distributor may return the products within 30 days of dispatch date as follows:

Thanks for shopping at our site. Smartway stands behind the quality of its products and guarantees your satisfaction. If for any reason you are not completely satisfied with the products, you may return it within 30 days from the date of Invoice of the product which should be notified within one week from purchase as per the terms of the Refund Policy.

If there is any change of mind, the product can be returned within 30 days of delivery .The Company shall pay all the money back within 30 days after deducting the courier charge and service charge.

Refunds Once we have received your item we will inspect it and notify you that we have received your returned item and the status of your refund . In the event the return of a Product is duly accepted by us the value of such Product, as originally paid by Customer /Independent Distributor during acceptance of Product, will either be refunded to Customer / Independent Distributor either to the bank account provided for such refund, or to the payment instrument from which payment was made. Smartway shall have the sole discretion to determine the mode of reversal from the above options.

When the product is delivered to the customer and if it is found defective or has any manufacturing defect, the customer shall send it back to the company within 30 days of invoice date where in the company will replace the product immediately at no extra cost.

The company has the right to reject and deduct the actual cost of any product items on finding of usage/damage or mishandling by the customer.

All Smart way products are covered under Smart way Customer product refund policy, in our terms and conditions.

Shipping Cost You will be responsible for paying your own shipping cost for returning your items. Shipping costs are non-refundable. In some exceptional cases, if the cost of the shipping is paid by the company the shipping cost of the return product will be deducted from the refund amount.

Cancellation of transaction / orders:

Cancellation by Smartway:There may be certain orders that it is unable to accept and has the right to cancel such order. It reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Customer / Independent Distributor order being cancelled include, without limitation, non-availability of the Product or quantities ordered. It may also require additional verifications or information before processing any order. If Customer / Independent Distributor’s order is cancelled, after the payment has been processed, the said amount will be reversed / remitted either to the bank account provided for such reversal, or to the payment instrument from which payment was made.

Smartway shall have the sole discretion to determine the mode of reversal from the above options.

Cancellation by the Customer /independent distributor: In case of request for order cancellation, Smartway reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if it receives a cancellation notice and the order has not been processed, it may cancel the order and refund the entire amount to Customer / Independent Distributor within a reasonable period of time. It will not be able to cancel orders that have already been processed. Customer / Independent Distributor agrees not to dispute the decision made by them and accept the decision regarding the cancellation.

Set-off of any benefits availed by the Independent Distributor: In case the Independent Distributor has availed any benefit under any marketing or promotions provided by Smartway in relation to the Product for which the order has been cancelled by the Customer /Independent Distributor or by Smartway, independent distributor agrees and authorizes it to recover such benefits from the Independent Distributor or set-off the same from any refunds.

Reference Notes:

The Customer / Independent Distributor must return the product(s) to our head office personally or by courier.

Period of return for products is calculated as the number of days from the Invoice Date, to the date of receipt at the Smartway Corporate office..

Condition refers to the condition in which the stock is received back from the Customer / Independent Distributor as a return. The product can be ‘marketable’ or ‘unmarketable’ depending on the condition of the returned stock as assessed by the Returns executive at the Smartway dispatch and Delivery office.

The Product Return Policy does not apply to open packs of literature and videos or other sales and marketing aids.

Total returns cannot exceed the quantity appearing on the Invoice.

BV adjustment of products returned shall be processed in the same Payout. Total BV of the returned products will be deducted from the returning Independent Distributor account.

If customers return products directly to Smartway, BV adjustment shall be done from the Independent Distributor payout account & any excess amount paid shall be recoverable from the Independent Distributor.

The return process of a Product may be subject to additional terms depending on the nature and category of the Product. Any such additional terms may be specified on the Website or be intimated by Smartway at the time of purchase of the Product.

We are pleased to serve you and make your shopping experience easier. We noticed that your product was not delivered or picked by due to some reason, despite several reminders the product was not collected from our respective regional office(s). Kindly treat this as important notice to collect the product ordered by you from our Coimbatore branch by submitting a copy of self-attested valid identity proof, proof of payment in the failure of which no further claims for the product shall be entertained and the management has all rights to discard the product or take necessary steps as per the company policy. We are looking forward for more opportunities to deliver better to you in future. For further information please contact our customer care 0422-4575555 or info@smartwaydirect.com

Company Contacts:

Regarding any product issues, the company and the customer shall communicate only through the official company email id and Contact number.

Customer Care Number: +91 9633606999

Email Address: info@smartwaydirect.com